Shipping policy

SHIPPING POLICY

ABC Rugs Kilims Inc. ships rugs, kilims, home décor, gemstones, jewelry, diamonds, and other merchandise to customers in the United States and, where available, internationally.

Lifetime Exchange Warranty on All Items
Customers are responsible for all shipping costs, insurance costs, and a 20% handling fee for any exchange.
No monetary refunds. Exchanges only.

This Shipping Policy explains our shipping procedures, delivery estimates, charges, and responsibilities.

1. FREE SHIPPING

ABC Rugs Kilims may offer free shipping within the United States and Canada on qualifying orders of $1,000 or more, unless a product listing or special promotion states otherwise.

Free-shipping offers may be subject to exclusions, oversized-item charges, special handling requirements, remote-area charges, insurance requirements, or other conditions disclosed at the time of purchase.

2. SHIPPING CHARGES

Orders below the applicable free shipping threshold may be subject to shipping charges.

Shipping costs may depend on:

* Destination;
* Package size and weight;
* Shipping method;
* Insurance;
* Special handling;
* Oversized merchandise;
* Fragile or high-value merchandise; and
* Other carrier requirements.

The applicable shipping charge will be disclosed before or at the time of purchase when reasonably available.

3. HIGH-VALUE GEMSTONES AND JEWELRY

For high-value gemstones, diamonds, jewelry, and other valuable merchandise, ABC Rugs Kilims may require:

* Signature confirmation;
* Insurance;
* Special packaging;
* Adult signature;
* Secure delivery arrangements; or
* Other special shipping procedures.

Additional charges may apply where required.

4. RUGS AND LARGE MERCHANDISE

Large rugs, kilims, furniture, artwork, and other oversized merchandise may require special shipping or freight services.

The shipping method and cost may vary depending on the size, weight, destination, and value of the merchandise.

5. PROCESSING TIME

Orders are generally processed after payment has been successfully received and verified.

Processing time may vary depending on:

* Product availability;
* Product preparation;
* Cleaning;
* Packaging;
* Authentication or documentation;
* Custom orders; and
* Special handling requirements.

The estimated shipping or delivery date provided at checkout or in an order confirmation is an estimate unless specifically guaranteed.

6. DELIVERY TIMES

Delivery times depend on the shipping carrier, destination, shipping method, weather, holidays, customs, and other circumstances outside our control.

We are not responsible for carrier delays after an order has been properly handed to the carrier, except to the extent required by applicable law.

7. SHIPPING DELAYS

If we learn that an order cannot be shipped within a promised or legally applicable timeframe, we will notify the customer and provide appropriate options as required by law.

Federal law generally requires Internet sellers to have a reasonable basis for advertised shipping times and provides consumer rights when an order cannot be shipped as promised. (Federal Trade Commission⁠)

8. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

ABC Rugs Kilims is not responsible for delays or additional charges resulting from an incorrect or incomplete address provided by the customer.

9. SIGNATURE REQUIREMENTS

For high-value orders, ABC Rugs Kilims may require a signature upon delivery.

If signature confirmation is required, the package may not be left unattended.

10. LOST, STOLEN, OR DAMAGED PACKAGES

If a package appears damaged upon delivery, customers should document the damage and contact us as soon as possible.

For packages that are lost or stolen after confirmed delivery, customers should also contact the shipping carrier and, where applicable, their property insurer.

We will reasonably assist customers with carrier claims when appropriate.

11. INTERNATIONAL SHIPPING

International customers may be responsible for:

* Customs duties;
* Import taxes;
* Brokerage fees;
* Customs clearance charges;
* Other government fees; and
* International shipping charges not included in the purchase price.

These charges are generally the responsibility of the customer unless otherwise stated.

Customs regulations vary by country, and ABC Rugs Kilims cannot guarantee that an international shipment will clear customs by a particular date.

12. DELIVERY TO CANADA

Qualifying orders shipped to Canada may receive free shipping under applicable promotions.

Customers may still be responsible for applicable Canadian taxes, duties, brokerage fees, customs charges, or other government-imposed costs unless expressly included in the transaction.

13. PACKAGE INSPECTION

Customers should inspect packages promptly after delivery.

If merchandise is damaged or appears to have been damaged during shipping, contact ABC Rugs Kilims as soon as reasonably possible and provide photographs and other requested documentation.

14. CHANGES TO SHIPPING POLICY

ABC Rugs Kilims may update this Shipping Policy from time to time.

The updated policy will be posted on our website with a revised “Last Updated” date.

15. CONTACT US

ABC Rugs Kilims Inc.

California, USA

Website: abcrugskilims.com
Email: Abcrugskilims@gmail.com