Refund policy
RETURN & REFUND POLICY
At ABC Rugs Kilims Inc., we want our customers to be satisfied with their purchases. This Return & Refund Policy explains when merchandise may be returned, exchanged, or refunded.
This policy applies to purchases of rugs, kilims, home décor, gemstones, jewelry, diamonds, and other merchandise sold by ABC Rugs Kilims Inc.
Gemstones and jewelry
1. BEFORE YOU PURCHASE
We encourage customers to carefully review the product description, photographs, measurements, condition, materials, and other available information before purchasing.
For high-value gemstones, diamonds, jewelry, antique rugs, and other unique merchandise, customers may contact us with questions before completing their purchase.
2. RETURN REQUESTS
Unless a product is specifically identified as non-returnable, customers may request a return according to the terms stated at the time of purchase.
To request a return, contact us at:
Abcrugskilims@gmail.com
Please provide:
* Customer name;
* Order number;
* Product information;
* Reason for the return; and
* Photographs when appropriate.
Do not send merchandise back until ABC Rugs Kilims has provided return instructions.
3. CONDITION OF RETURNED MERCHANDISE
Returned merchandise must generally be:
* In the same condition in which it was received;
* Unused and undamaged;
* Complete with original accessories or documentation when applicable; and
* Properly packaged to prevent damage during return shipping.
Items that are damaged, altered, used, or returned without authorization may not qualify for a refund or may be subject to an adjustment where permitted by law.
4. SHIPPING AND RETURN COSTS
Unless otherwise agreed in writing or required by law, customers may be responsible for return shipping, insurance, packaging, and applicable handling costs.
For certain returns, customers may also be responsible for cleaning, packaging, or other applicable fees disclosed at the time of purchase.
5. RESTOCKING FEE
Where applicable and permitted by law, approved returns may be subject to a 20% restocking fee based on the item’s purchase price before applicable taxes.
Any applicable restocking fee will be disclosed according to the terms of the applicable sale.
6. CLEANING AND PACKAGING FEES
Where applicable, customers may be responsible for cleaning and packaging charges of up to 10% of the applicable item price, as disclosed at the time of purchase.
These charges may apply to returned rugs or other merchandise when cleaning or special packaging is required.
7. NON-RETURNABLE SALE ITEMS
Unless otherwise stated in writing, the following categories may be non-returnable:
* Clearance Rugs;
* Closeout Rugs;
* Flash Sale Rugs;
* Overstock Sale items;
* Custom or specially ordered merchandise;
* Personalized merchandise; and
* Other merchandise specifically identified as “Final Sale” or “Non-Returnable.”
Any applicable restriction will be disclosed before purchase.
8. GEMSTONES AND JEWELRY
Because gemstones, diamonds, jewelry, and other precious items may be unique, high-value, individually selected, or specially prepared, special return conditions may apply.
Customers should inspect these products carefully upon receipt.
If a gemstone or jewelry item includes a certificate, laboratory report, appraisal, or other documentation, the documentation should be retained with the item.
9. DAMAGED MERCHANDISE
If your order arrives damaged, please contact us as soon as possible.
We may request photographs of:
* The product;
* The packaging;
* Shipping labels; and
* Any visible damage.
Please retain the original packaging until the matter has been resolved.
10. REFUNDS
Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by applicable law.
Refund processing times may depend on the payment provider or financial institution.
A refund does not necessarily include shipping, insurance, cleaning, packaging, or other fees unless applicable law or the terms of the transaction require otherwise.
11. ORDERS THAT CANNOT BE SHIPPED
If ABC Rugs Kilims cannot ship an order within the applicable promised or legally required timeframe, we will provide appropriate notice and cancellation/refund options as required by applicable law.
For Internet orders, federal law may require a seller to notify customers of certain shipping delays and provide cancellation and refund options. (Federal Trade Commission)
12. EXCHANGES
Exchanges may be available depending on the product and the circumstances of the purchase.
Because many of our products are unique, antique, vintage, handmade, natural, or one-of-a-kind, an identical replacement may not always be available.
13. CANCELLATIONS
Cancellation requests should be made as soon as possible.
Once an order has shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
14. POLICY CHANGES
ABC Rugs Kilims may update this Return & Refund Policy from time to time.
The policy in effect at the time of purchase will generally apply, subject to applicable law.
15. CONTACT US
ABC Rugs Kilims Inc.
California, USA
Website: abcrugskilims.com
Email: Abcrugskilims@gmail.com