Shipping Policy

Shipping policy

Lifetime Exchange Guarantee: Clients must contact us before purchasing the item. If they fail to do so and we are unable to fulfill the order due to stock unavailability, we will dispatch alternative items closely matching the client's original order.
Price Match Guarantee + Additional 20% off

Easy Returns and Lifetime Exchange Policy:

ABC Rugs Kilims Inc offers free shipping for all our items to the USA for orders over $500 or pick up from the showroom. We want you to be happy with your purchase, which is why we have a Lifetime Exchange Policy. This means you can return or exchange an item at any time you wish, and the client will be responsible for the cleaning and service costs of the item.

30-Day Money Back Guarantee:

ABC Rugs Kilims Inc provides a 30-Day Money Back Guarantee from the date of your order. To initiate a return, clients must send an email to within the first 5 days of receiving the order. Please note that return shipping costs will not be covered by ABC Rugs Kilims Inc. Upon receipt of the returned item, we will process a full refund, excluding the original shipping and handling costs.

Refunds and Exchanges for Discounted Items:

Refunds will not be provided for items purchased during Discount, Liquidations Sales, or Final Sales. Only exchanges will be offered for such purchases.

Defective, Damaged, or Incorrect Items:

In case of defective, damaged, or items with size and color discrepancies from the original order, clients are eligible for a return and full refund, excluding shipping and handling costs. Return shipping costs and insurance coverage for shipping will be the responsibility of the client.

Eligibility for Returns and Exchanges:

To be eligible for a return or exchange, your item must be in the same condition as you received it – unworn or unused, with tags, and in its original/perfect packaging. You'll also need to provide the receipt or proof of purchase.

Starting a Return or Exchange:

To initiate a return or exchange, you can contact us at If your exchange is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package. Please ensure you request a return or exchange before sending the item back, as items sent back without prior approval will not be accepted.

Fastest Way to Exchange:

The fastest way to ensure you get what you want is to exchange the item you have. Once the exchange is accepted, you can make a separate purchase for the new item. Please note that clients will be required to pay for any price differences between the items, as well as shipping and cleaning damages costs.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item. We will promptly evaluate the issue and make it right. For any damages during shipping, clients must obtain and pay for insurance coverage. Please note that it may take some time for your bank or credit card company to process and post the refund.

We Welcome All Interior Designers & Realtor Stagers & Retailers:

ABC Rugs Kilims Inc welcomes all interior designers, realtor stagers, and retailers. When you visit our showroom, ask for your free gift. We offer a Match Price Guarantee with an additional 20% discount. Lifetime Exchange Guarantee is available for all items. Free shipping to the USA is provided. We also offer Rugs Cleaning & Repair services and facilitate Buy - Sell - Trade - Appraisal. Additionally, there's a free underpass for purchasing handmade Rugs & kilims.