Shipping Policy

Shipping Policy

Lifetime Exchange Guarantee,

Price Match Guarantee + Additional 20% Off

Free Rug Pad With Your Purchase

Free Shipping in the USA Over $300

Contact Information Call: 818-377-1210 for availability. Clients must contact us before purchasing an item. If they fail to do so and we cannot fulfill the order due to stock unavailability, we will dispatch alternative items closely matching the client's original order.

Easy Returns and Lifetime Exchange Policy

Free Shipping
ABC Rugs Kilims Inc. offers free shipping for orders over $300 within the USA and for orders over $1000 in Canada or pick up from our showroom.

Returns
Clients are responsible for shipping, cleaning, and a restocking fee of 20% of the item’s price (before applicable taxes).

Lifetime Exchange Policy
We want you to be satisfied with your purchase. Enjoy the flexibility of our Lifetime Exchange Policy. You can return or exchange an item at any time. Clients are responsible for cleaning and service costs.

Refunds and Exchanges for Discounted - Sale Items
Refunds are not available for items purchased during Discount, Liquidations Sales, or Final Sales. Exchanges are offered for such purchases.

Defective, Damaged, or Incorrect Items
For defective, damaged, or items with size and color discrepancies, clients can return the item for a full refund, excluding shipping and handling costs. Clients are responsible for return shipping costs and insurance coverage.

Eligibility for Returns and Exchanges
To be eligible, the item must be unworn or unused, with tags, and in its original packaging. Include the receipt or proof of purchase.

Starting a Return or Exchange
Contact us at Abcrugskilims@gmail.com to initiate a return or exchange. Ensure approval before sending the item back, as unauthorized returns won't be accepted.

Fastest Way to Exchange
The quickest way is to exchange the item. Once accepted, make a separate purchase for the new item, covering any price differences, shipping, and cleaning costs.

Damages and Issues
Inspect your order upon receipt. Contact us immediately for defective, damaged, or wrong items. For shipping damages, clients must obtain and pay for insurance coverage.

Shipping & Payments

Payment Options
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and offer Affirm for 4 interest-free installments.

Tax Information
Orders shipped to the United States are tax-exempt. Canadian orders will incur GST/HST sales tax.

'Buy Now Pay Later' Option
Explore our 'Buy Now Pay Later' option with Affirm for all U.S. orders.

Shipping Costs
Enjoy free shipping to the USA and Canada. Flat shipping fees apply to specific regions.

Delivery Address Changes
Address changes are possible within 1 hour of placing your order. After shipment, modifications aren't possible.

Shipping Timing
We dispatch Rugs and Kilims orders within 48 hours. Receive a FedEx confirmation email with a tracking number upon shipment.

International Shipping Duties
Orders to Canada, the USA, the UK, and Europe are shipped Delivery Duties Paid (DDP), with no additional charges upon delivery.

Order Tracking
Expect a confirmation email with tracking information upon shipment. Retrieve your tracking number by logging into your ABC Rugs Kilims account.