Free shipping applies to all items (except Furniture), and will ship from our offices in the USA or directly from the point of origin. Products typically ship between 5 – 7 business days from the time payment is processed (depending on availability). Custom orders may take longer to ship; free shipping applies to USA only, via FedEx Ground, UPS ground, or other transportation companies. (Minimum order $200)
All merchandise is shipped once payment is received and cleared through ABC Rugs Kilims Inc. bank account. As a courtesy, we will always notify our clients upon the date on which the merchandise is shipped and the expected arrival date. Once merchandise has been shipped, we will notify customers via email, including a package tracking number. We utilize UPS, FedEx, and other reputable transportation providers to ensure each package is tracked and fully insured.
ABC Rugs Kilims Inc. will make every reasonable effort to schedule deliveries promptly; however delivery dates are only estimates, and subject to delivery schedules from UPS, FedEx, etc., and are therefore are not liable for any delays.
Delivery to a carrier will constitute delivery to customer and any risk of loss will then pass to the customer. However, title shall remain with ABC Rugs Kilims Inc.C until full payment has been received for the product. Invoiced product held at customer request will be done so at customer is risk and cost. Special order deliveries depend upon the product complexity and availability. Custom products will be handled separately. Any delays in product delivery do not entitle customer to a refund or cancellation.
ABC Rugs Kilims Inc. encourages all customers to pay for the optional delivery insurance provided by UPS, FedEx, or other transportation carrier. Any shipment visibly damaged should be opened in the presence of delivery personnel to ensure product integrity. If the product is damaged due to shipping, report it immediately to the delivery carrier and ABC Rugs Kilims Inc. We encourage you to document the issue to expedite the processing of any claim. These issues must be documented in writing and sent to ABC Rugs Kilims Inc. on the day of delivery.
ABC Rugs Kilims Inc. will provide exchanges of handmade Persian Rugs for life. The return shipping, (optional) insurance, handling, customs, duties, and any other fees will be charged on the customer’s account. Customers can schedule an exchange for handmade Persian Rugs by requesting an Authorization Code via email at email@example.com and by sending us a copy of your original invoice and receipt by mail. Requests made without receipts may result in delays. Be sure to include your contact information (Name, email, phone, fax) so we can send the Authorization Code, packing instructions, and return address.